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Return Policy

Client satisfaction is very important to us. If you are not completely satisfied with your products, you may return the item for an exchange within 15 days from the date of delivery or within 15 days of your purchase in the store. Item(s) must be accompanied by your original receipt. Figurra will replace a defective product or may exchange it for a different product. Please note that the product container must contain at least 80% of its original content.

Return Merchandise Authorization (RMA)

All products returned must have an RMA number;

The RMA number is valid for 30 days;

Request your RMA number by phone at 1.844.389.8777, Monday through Friday, between 8 a.m. and 5 p.m. (AST).


If I return an item, will I be refunded for the shipping and handling fees?

Shipping and handling (S&H) charges are refundable only if the item is determined to be defective.

If my purchase included a free gift and I want to return the item purchased, do I have to return the gift too?

If the purchase included a free gift, it must also be returned in order to qualify for a refund (free samples not included);

All products, defective and non-defective, must be returned in their original purchase condition, with the original packaging material and with any other item or accessory provided by Figurra.

Can I return a gift?

A gift return will result in a Boutique Figurra Credit which can be used towards future purchases.

Can I return only one item of a bundle?

A separate item of a bundle can be returned but you will be credited the value of the item as per the price in the bundle.

If I lose my original receipt?

The refund will be a Boutique Figurra Credit.

If I paid with a gift card, can I be refunded on my credit card?

The refund will be made in the same form of payment that was used to make the initial purchase.

If you have any questions on our return policy, please contact our customer service at 1.844.389.8777 Monday to Friday between 8 a.m. and 5 p.m. (AST).


Refund Policy

We offer refunds on unopened items in their original packaging within 15 days of the date of delivery with receipt or proof of purchase. If 15 days or more have passed since your delivery date, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will reimburse your purchase price, excluding any shipping and handling fees, and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at 1.844.389.8777 Monday to Friday between 8 am and 5 pm (AST).


Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Introduction

    We are responsible for maintaining and protecting the Personal Information in which we have access to. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

    2. Identifying Purposes

      We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

      3. Consent

        Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service

        4. Limiting Collection

          The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

          5. Limiting Use, Disclosure and Retention

            Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. Note Boutique Figurra utilizes the services of Shopify and Moneris to complete the purchasing process of your transaction online. These two companies also store your Personal Information and you are encouraged to refer to their Policies to this effect.

            6. Accuracy

              Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

              7. Safeguarding Customer Information

                Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

                8. Access for our Customer

                  Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

                  9. Handling Customer Complaints and Suggestions

                    You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting us by telephone 1.844.389.8777 Monday to Friday between 8 am and 5 pm (AST).


                    Additional Information


                    A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our website. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

                    Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.

                    Other Websites

                    Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.